Operations console / O1
Case queue & SLA board
Prioritise new enquiries, monitor response targets and assign case owners.
Open cases
48
Due within 1 hour
6
SLA breached
2
Awaiting hospital
13
Case queue
| Case ID | Country | Specialty | Owner | Last activity | SLA | Status | |
|---|---|---|---|---|---|---|---|
| MMI-260191 | Malaysia | Cardiology | Unassigned | 12 min ago | Due in 3m | New | Open |
| MMI-260184 | UAE | Orthopaedics | Priya S. | 35 min ago | On track | In review | Open |
| MMI-260172 | Malaysia | Oncology | Arun K. | 2 h ago | Breached | Awaiting hospital | Open |
| MMI-260160 | Qatar | Neurology | Meera R. | Yesterday | On track | Estimate ready | Open |
SLA timers and escalations must be calculated server-side, not only in the browser.
My Medicare India · Website & Application Wireframe Prototype · Version 1.0 · Sample data only. No backend or real patient data. Technical implementation should follow TDD v2.1.